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Financial Policy

Payment is expected at the time of service.

If you have dental insurance, claims are processed as a courtesy to you. Deductibles and estimated co-payments are due at the time of service.  The co-payment estimates are based on information provided by your insurance company.  If there is any co-payment due after the insurance benefits, you will be responsible for the remaining balance at the time of treatment.

For major treatment procedures that require more than one visit (e.g., crowns, bridges, implants, and veneers), we will require at minimum half of the fee paid during your first visit, and we will require full payment prior to the delivery of the final procedure.

Regardless of insurance coverage, you are ultimately responsible for the payments of your treatment.  If balances become 45 days delinquent (and is not resolved), your account will be turned over to a third-party collections company. Your contract of coverage is with your insurance company rather than with Brushwell Dental.

You are responsible to notify us of any changes to your insurance.  If we are not notified, we will use the current information on file to submit your claims.


Payment Options

Brushwell Dental accepts the following payment options:

  • Check
  • Major credit cards: Visa, Mastercard, American Express, Apple Pay, and Discover.  We can process credit cards with our touch-free option.

We also offer dental financing through our partner Alphaeon Credit.


Out-of-Network (Non-Restricted) Provider

Brushwell Dental is an “out-of-network” (non-restricted) provider for all dental insurances.  We are a “fee-for-service” dental office.  Our dental procedure fees are aligned with our doctors’ clinical expertise and quality of results.  Our procedure fees will not be aligned with any dental insurance fee schedule.  We also do not participate in any Denti-Cal or HMO dental plans.

If you currently have a dental insurance plan with benefits, then we encourage you to contact your dental insurance company to check if your dental insurance plan has any “out-of-network” dental benefits.  Nearly all PPO plans have “out-of-network” benefits.  If you have any questions, please contact us at (626) 288-8940.


Why do I have to pay upfront for my appointment?  Why won’t my “insurance” pay you directly?

Dental “insurance” companies do this to inconvenience patients into seeing in-network dentists instead of out-of-network dentists.  Many of these “insurance” companies profit much more when you see an in-network dentist because they can reimburse those dentists much less.  The assignment of benefits is but one tactic used to help convince you to see one of their “preferred” dentists–that is, the one they can reimburse less to.

Most dental “insurance” companies are able to assign payments to dental offices, but this is not the policy for Delta Dental of California.